What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Porque os emails de confirmação vão para a caixa de lixo ou spam das pessoas que preenchem meu formulário?

    Asked by praticomprasthe on June 26, 2017 at 07:35 PM

    Quando alguém envia uma resposta no meu formulário, o email de confirmação enviado para eles sempre cai nas caixas de spam ou lixo. Existe uma forma de evitar que isso aconteça?

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    JotForm Support

    Answered by ashwin_d on June 26, 2017 at 10:52 PM

    Hello praticomprasthe,

    I did check your form's auto-responder email alert and found that you are using Cusotm Sender email with SMTP setting to send submission emails.

    I would suggest you to please use "noreply@jotform.com" as "Sender Email" and see if that solves your problem. Please check the screenshot below:


    Do get back to us if the issue persists.

    Thank you!