Why do my custom button images appear as broken links?

  • rwaldenjr
    Asked on June 26, 2017 at 9:56 PM

    I uploaded several custom (.JPG) images to replace the standard "Submit" buttons on my forms. However, once published, they appear as broken links online rather than the images that originally appeared in the Form Builder screen. What's causing this problem? And, how do I fix it?

    Jotform Thread 1184444 Screenshot
  • BJoanna
    Replied on June 27, 2017 at 1:02 AM

    I have inspected the form you provided and the submit button image is not broken on my end.

    Why do my custom button images appear as broken links? Image 1 Screenshot 20

    Were you able to resolve your issue? 

    If the form is embedded and the submit button image is broken there, please provide us the URL of your webpage, so that we can check your form there. 

    Let us know if you need further assistance. 

  • rwaldenjr
    Replied on August 2, 2017 at 2:15 AM

    Yes, I was able to resolve the issue. As it turned out, your server OS didn't like my file naming convention. I removed special characters I was using and the files uploaded correctly.

    Thanks for your input!

  • BJoanna
    Replied on August 2, 2017 at 3:19 AM

    I am glad to hear that you resolved your issue.

    Feel free to contact us if you have any other issues or questions.