Why do my custom button images appear as broken links?

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    rwaldenjr
    Asked on June 26, 2017 at 09:56 PM

    I uploaded several custom (.JPG) images to replace the standard "Submit" buttons on my forms. However, once published, they appear as broken links online rather than the images that originally appeared in the Form Builder screen. What's causing this problem? And, how do I fix it?

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    BJoanna
    Answered on June 27, 2017 at 01:02 AM

    I have inspected the form you provided and the submit button image is not broken on my end.

    Were you able to resolve your issue? 

    If the form is embedded and the submit button image is broken there, please provide us the URL of your webpage, so that we can check your form there. 

    Let us know if you need further assistance. 

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    rwaldenjr
    Answered on August 02, 2017 at 02:15 AM

    Yes, I was able to resolve the issue. As it turned out, your server OS didn't like my file naming convention. I removed special characters I was using and the files uploaded correctly.

    Thanks for your input!

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    BJoanna
    Answered on August 02, 2017 at 03:19 AM

    I am glad to hear that you resolved your issue.

    Feel free to contact us if you have any other issues or questions.