What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do my custom button images appear as broken links?

    Asked by rwaldenjr on June 26, 2017 at 09:56 PM

    I uploaded several custom (.JPG) images to replace the standard "Submit" buttons on my forms. However, once published, they appear as broken links online rather than the images that originally appeared in the Form Builder screen. What's causing this problem? And, how do I fix it?

    Page URL:

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    JotForm Support

    Answered by BJoanna on June 27, 2017 at 01:02 AM

    I have inspected the form you provided and the submit button image is not broken on my end.

    Were you able to resolve your issue? 

    If the form is embedded and the submit button image is broken there, please provide us the URL of your webpage, so that we can check your form there. 

    Let us know if you need further assistance. 

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    Answered by rwaldenjr on August 02, 2017 at 02:15 AM

    Yes, I was able to resolve the issue. As it turned out, your server OS didn't like my file naming convention. I removed special characters I was using and the files uploaded correctly.

    Thanks for your input!

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    JotForm Support

    Answered by BJoanna on August 02, 2017 at 03:19 AM

    I am glad to hear that you resolved your issue.

    Feel free to contact us if you have any other issues or questions.