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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to switch notification to Text format?

    Asked by adea on June 27, 2017 at 12:37 PM

    I am trying to send a notification email to my listserv server to add subscribers.  The info sent has to be straight text with no extraneous characters.  I have looked at the source code for the email and removed everything except my text, e.g.

    ADD ADEACCITOOLUPDATES carolynvincent25@yahoo.com Carolyn Vincen.


    The problem is once I save it all of the extraneous characters return.  How can I keep this from happening.

    Page URL:

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    JotForm Support

    Answered by EltonCris on June 27, 2017 at 02:06 PM

    Thanks for letting us know. I was able to reproduce it here. Even writing on the source code window, the paragraph tags are automatically added when you save the changes.

    I have now escalated this as a feature request. Once this is implemented, we'll let you know here.

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    Answered by adea on June 28, 2017 at 10:22 AM

    Ok thanks.

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    Answered by adea on July 25, 2017 at 12:01 PM

    Hi there,

    I thought I would check to see what the status of this request was as a new feature request.


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    JotForm Support

    Answered by AIDAN on July 25, 2017 at 01:35 PM

    I have checked the feature request and found that it's open and still under review/consideration.

    We will be notified of any progress via this thread.

    Apologies for any inconvenience.