What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What can be done to make JotForms file uploader compatible with mobile internet browswers?

    Asked by gfupload on August 05, 2012 at 12:56 AM

    When testing a JotForm that allows file upload on a desktop browser it works just fine. However the same page on my smartphone browser gives the error "FILENAME.filetype is empty, please select files again without it".

    The browse button works fine for finding the file but gives this message whenever the file is selected.

  • Profile Image

    Answered by gori-mathew on August 05, 2012 at 01:53 AM


    We apologize for the inconveniences caused by this issue.This problem is related to the limitations of iOS and Android browsers. Please take a look at the following threads to get additional information on this:

    Android Browser should support file uploads (input type="file")

    Can you upload files from the iPad to a Web Browers

    The possible solution is to use Opera browser for Android users, and iCab browser for iOS users.

    Please feel free to contact us if you need any further assistance.