What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image
    JotForm Support

    Form Builder 4.0: Checkboxes: the Other Option can not be removed by clicking X near it

    Asked by candy on June 28, 2017 at 08:14 AM

    Our user named "balancehouston" has reported us that the Other Option of the checkboxes can not be removed by clicking X button near it as you can see in the screencast below:

    The X button disappears when hovering on it and it is not possible to click it in order to remove.

  • Profile Image
    JotForm Support

    Answered by Rose on June 28, 2017 at 09:59 AM

    Hi Candy,

    Thank you for reporting us this problem.

    The issue seems related recent changes done on themes. Please suggest user to change default theme to another theme and the re-apply current theme as described in the following gif. 

     

  • Profile Image
    JotForm Support

    Answered by candy on June 28, 2017 at 10:25 AM

    Hello @Rose,

    The user has been informed.

    Thank you.