What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I've setup paypal options on my form. however when people go to use it, they get a message saying shopping cart is empty. Any ideas?

    Asked by bfrisan on August 05, 2012 at 12:14 PM
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    JotForm Support

    Answered by jonathan on August 05, 2012 at 03:58 PM

    Hi,

    I am not sure what happen to the form, but when I checked the paypal field using the payment wizard it display like this.

     

    Please try deleting the paypal/product field,(it will ask you if you want to keep the product list, please answer Yes). After delete, add the paypal field, it will again go to the process using the payment wizard.

    I tested this on my form, I was able to make it work here http://www.jotform.me/form/22176002587451

     

    Please inform us if issue persist after trying the instructions.

    Thanks.

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    Answered by bfrisan on August 05, 2012 at 05:58 PM

    Think we are good to go now.  Thanks!

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    JotForm Support

    Answered by jonathan on August 05, 2012 at 06:21 PM

    We are glad to know its good now. Feel free to contact us again should have other inquiry.

    Thanks.