What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot access any of my forms

    Asked by mwburke on June 28, 2017 at 12:21 PM

    I just upgraded my plan.  Can't access my forms.  HELP!  




  • Profile Image

    Answered by Sven on June 28, 2017 at 01:16 PM

    I confirm that your upgrade has been successful and your account is on the Gold plan now, however I only see one active form in your account, here's the link:



    Please log out, clear your cache and login back again, and you should be able to login and see your active forms without issues.