What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet: Integration is not reliable

    Asked by JAllan000 on June 28, 2017 at 02:33 PM

    I re-integrated into google sheets which required me to rebuild everything all over again since you guys do not let us choose the sheet we are integrating with. Unfortunately, within a few moments, your site stopped pushing the data into my sheets again. This is happening on multiple jotforms accounts with multiple google accounts, yet all the other api data we send to our sheets is working fine. The issue is clearly on your side. I refuse to re-integrate again and spend 2 hours frantically rebuilding it all just for you guys to break it again in 5 minutes. Please help fix this asap, I'm looking into your competitors based on your consistent unreliability. 

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    JotForm Support

    Answered by Mike on June 28, 2017 at 04:31 PM

    I am escalating the issue to our developers.

    We will get back to you once we have any updates.

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    JotForm Developer

    Answered by Denis on July 03, 2017 at 04:09 AM

    Hello JAllan000,

    Sorry for the trouble caused to you, problem is fixed now. Please test it and let us know if issue still persists. If you need any further asisstance please feel free to contact us anytime.


    Regards.