What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Matthias Griesheimer  on June 28, 2017 at 06:43 PM

    I think my account has been compromised. I need to reset my password, but it is taking FOREVER to get a response.

    Please advise....thanks

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    JotForm Support

    Answered by BDAVID on June 28, 2017 at 09:53 PM

    Go to your accounts profile, and there you can change the password: https://www.jotform.com/myaccount/profile 

    If you can not login to your account, because you forgot your current password, simply click on the "Forgot password?" link, and the reset instructions will be sent to your email address.

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    Answered by matthias griesheimer  on June 29, 2017 at 11:32 AM

    I still have not been able to resolve this. When i submit lost password, it says it sent instructions to my email, but I am not receiving it in a timely manner and by the time I receive it it says that it has expired.

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    JotForm Support

    Answered by BDAVID on June 29, 2017 at 12:47 PM

    A new link has been sent. Please check your email again.