account

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    Matthias Griesheimer 
    Asked on June 28, 2017 at 06:43 PM

    I think my account has been compromised. I need to reset my password, but it is taking FOREVER to get a response.

    Please advise....thanks

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    BDAVID
    Answered on June 28, 2017 at 09:53 PM

    Go to your accounts profile, and there you can change the password: https://www.jotform.com/myaccount/profile 

    If you can not login to your account, because you forgot your current password, simply click on the "Forgot password?" link, and the reset instructions will be sent to your email address.

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    matthias griesheimer 
    Answered on June 29, 2017 at 11:32 AM

    I still have not been able to resolve this. When i submit lost password, it says it sent instructions to my email, but I am not receiving it in a timely manner and by the time I receive it it says that it has expired.

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    BDAVID
    Answered on June 29, 2017 at 12:47 PM

    A new link has been sent. Please check your email again.