What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I add a 3% handling charge (to cover credit card charges)?

    Asked by Eileen McNally on June 28, 2017 at 07:25 PM

     I have not yet purchased a plan. I am only using the free version. Do I have to buy a plan in order to access a 3% handling charge?  I know you are running a special pricing at this time. I would like to buy in while the prices lower if one of the plans will do what I want. I'm the webmaster for a teacher society, a non profit, and money is always in short supply. 

    Thanks for your help!

    Eileen McNally

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    JotForm Support

    Answered by EltonCris on June 28, 2017 at 10:39 PM

    Hello Eileen,

    Sorry but I'm not quite sure about the "3% handling charge" you mentioned. Are you referring to the payment integrations?

    Take note that we do not add fees on using the payment integrations. However, depending on the payment integration you're using e.g. Paypal, thy may charge you for the transactions fees.

    If you are a webmaster of a nonprofit organization, you can ask them to apply for the nonprofit 50% discount. Check this page to submit your application https://www.jotform.com/nonprofit/pricing/.

    If you have further questions, let us know.