What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe Payment Integration: the option to fetch coupon codes from Stripe is not available in JotForm V4

    Asked by myaustinlux on June 28, 2017 at 07:53 PM
    I don't see this on the new JotForm settings - is this feature still enabled?
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    JotForm Support

    Answered by BDAVID on June 28, 2017 at 07:56 PM

    Thanks for bringing this up to our attention. Your are right, it appears that this option is not available. I have forwarded this to our back-end team. You will be updated via this thread.

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    Answered by myaustinlux on June 29, 2017 at 10:19 AM

    Thanks! This will save me a lot of headaches if we can integrate it. 

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    JotForm Support

    Answered by NeilVicente on June 29, 2017 at 05:40 PM

    Hi there,

    By design, Stripe-native coupons work only for subscriptions.

    Thus, you must switch the payment type  to "Sell Subscriptions" to be able to use your coupon codes.

    Kind regards,

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    Answered by myaustinlux on June 29, 2017 at 06:27 PM

    Well that's annoying.

    So there is no way to set a subscription to "one time" or anything?
    We're looking for a way to have a coupon code work across 3 separate forms without having to add the coupon to all 3 forms each time. 
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    JotForm Support

    Answered by Jim_R on June 29, 2017 at 08:14 PM

    There's a workaround to emulate a one-time subscription in Stripe. We'll discuss this on a separate thread.


    Moving on to the topic for this thread, if you want to fetch coupons from your Stripe Account, you're bound to use Sell Subscriptions as your Payment Type. This option is not available with other Payment Types (e.g. Sell Products, User Defined Amount, or Collect Donations).

    In the end, if your aim is to Sell Subscriptions, regardless if it's one-time or not, then you can use the Fetch Coupons from Stripe Account option. This way, you won't need to setup Coupons on each form integrated with Stripe.

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    Answered by myaustinlux on June 29, 2017 at 08:44 PM

    Thanks! I'll keep an eye on the separate thread for info on the workaround.