What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I stop payment info going out on the notifications

    Asked by stormjewel on August 06, 2012 at 11:47 AM

    Hi there, I use jotform and love it so thanks for that!

    I"ve recently made a new form with a payment submission button on it.  This works just fine but on the notifications email it includes the email of the purchaser.


    I have automatic notifications going to my staff but don't want them to be able to see the payment info.  I've tried editing the notification email but there is no payment field showing there, but it does show up on the actual notification email.


    Is there any way to remove this?

    Many thanks



  • Profile Image
    JotForm Support

    Answered by Mike_T on August 06, 2012 at 05:18 PM

    Thank you for contacting us.

    I think that you are looking for a {whatReading} tag. Please re-check your Notification Email Template.

    If you need any further assistance, please let us know. We would be happy to help.

  • Profile Image

    Answered by stormjewel on August 06, 2012 at 05:21 PM

    Thanks so much and sorry for the incorrect spelling of the ticket!
    Right I see now that that is the one which is adding the payment info, however I can't delete that on the notifications as it needed for my staff need to know how many words to write. Do you know any way I can show the choice without showing the payment information?
    Thanks again for your help

  • Profile Image
    JotForm Support

    Answered by jonathan on August 06, 2012 at 07:24 PM

    Hi StormJewel,

    Similarly to what you did already in the Condition email, you can create another notification email with a condition. On this notification email message you remove the {whatReading} info.

    Instead replace it with a specific information (example, put instead "500 words reading"... so on)

    I created a sample form here. You can check the email notification here. You can test the option what reading 500 and 1000 to see the difference in email notification

    You can clone the form since it has a paypal field, you will need to manually complete the payment submission to be able to see the notification.

    This is how the notification email I created looks like

    The notification email results look like this




    Hope this help in any way. Please inform us if you need further assistance.


  • Profile Image

    Answered by stormjewel on August 07, 2012 at 08:22 AM

    Excellent thank you!

  • Profile Image

    Answered by pinoytech on August 07, 2012 at 08:34 AM

    You are welcome Louisa! If you need our assistance again, feel free to contact us anytime.

    Have a good day!