Why is my account suspended?

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    Lauren Henry 
    Asked on June 29, 2017 at 11:49 AM

     I get a message saying my account is suspended - and I don't know why?  Please could you advise.

    and un unlock my account please I will delete the form i was trying to use 

  • Profile Image
    Answered on June 29, 2017 at 02:24 PM

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "Cruise Trip Reservation Form" is the one that triggered the suspension due to the fields asking for credit card fields, below are some screenshots about the fields that triggered the alert.


    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, we will have to delete the form. 

    Also, you must provide us the following information:

    1. Your website.

    2.. Your corporate address

    Please send an email to support@jotform.com  using your corporate address, include in the subject ATT: (Kevin_G) and this support forum thread (1187374)  and briefly explain the purpose of the form.

    You can continue building similar forms in the future, but my recommendation is that you update the email address in your JotForm profile with the corporate one.