What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received an upgrade payment receipt yet my account does not reflect the upgrade

    Asked by BusyBeeTracey on June 29, 2017 at 02:03 PM

    When will my account be upgraded?  I currently have forms in use that are not active due to "form over quota".

    Please advise as soon as possible

    Thank you

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    JotForm Support

    Answered by AIDAN on June 29, 2017 at 03:52 PM

    I have checked your account and found that it's in the Bronze status, and well within the account limits.

    I tested the forms and they're working properly, without any form over quota messages.

    I understand that your issue has been resolved?