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    I got a message saying my account is suspended and I don't know why

    Asked by Lauren Henry on June 29, 2017 at 02:14 PM

     I get a message saying my account is suspended - and I don't know why?  Please could you advise.

    and reactive my account again please 

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    JotForm Support

    Answered by AIDAN on June 29, 2017 at 02:20 PM

    Upon examination of your account, I found that it is indeed suspended, because your form "Cruise Trip Reservation Form" with ID 71595245584163 is collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

     

    Please get back to us if you accept these options, so that we would consider removing the offending fields and re-activating your account.