Form Views apparently maxed out?

  • Profile Image
    Kieran293
    Asked on June 29, 2017 at 02:52 PM

    Hi,

    First of all I love your form maker and the support on the forums is awesome (as I know from past experience!)

    My issue is that I recently began making a new form and now my account says I am out of "form views"? I don't understand how this is possible because I've not published the website the forms will be going on yet and I've only been previewing my website as I make it... Is there a way my views could be reset? (I know myself my website never gets 1000 views and I checked where the views were coming from and they all had the same location - me in Estonia). Also is there a way to view a form while I create it without it counting towards my "form views"?

    Many thanks,

    Kieran

     

  • Profile Image
    Kevin_G
    Answered on June 29, 2017 at 04:50 PM

    Apologies for the inconveniences this may have caused to you. 

    I have already recalculated your form views counter and it shows only 16 views now, do note that the views counter should not increase if you are testing your form on the same browser you are logged-in. 

    However, if you notice that the views counter increases again, please let  us know, we  will be glad to further assist you. 

     

  • Profile Image
    Kieran293
    Answered on July 01, 2017 at 01:47 PM

    Hi Kevin,

    Thanks for the help so far.

    However I have now noticed I cannot view the analytics for any of my forms? The message claiming I am out of form views has gone so I'm sure the view count is fixed but now I cannot check any of the analytics.

    I appreciate your help.

    Thanks,

    Kieran

  • Profile Image
    Kevin_G
    Answered on July 01, 2017 at 03:40 PM

    Kieran, 

    We will help you with your new issue on this thread: https://www.jotform.com/answers/1189252