Why are jot form emails going to my junk folder?

  • Profile Image
    crussell10
    Asked on June 29, 2017 at 04:47 PM

    Jot form emails just started going to the junk folder for all recipients of these forms.  What happened?  How do I fix it.  Two of us are using apple mail, and the other is using Outlook (pc).  All of us are having the same problem.

     

     

  • Profile Image
    david
    Answered on June 29, 2017 at 06:11 PM

    If the addresses are all on the same domain, it is likely your email provider is filtering our email.  Marking the emails as "Not Spam" or the equivalent for your email provider should allow for further emails the bypass the filter.