What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are jot form emails going to my junk folder?

    Asked by crussell10 on June 29, 2017 at 04:47 PM

    Jot form emails just started going to the junk folder for all recipients of these forms.  What happened?  How do I fix it.  Two of us are using apple mail, and the other is using Outlook (pc).  All of us are having the same problem.



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    JotForm Support

    Answered by david on June 29, 2017 at 06:11 PM

    If the addresses are all on the same domain, it is likely your email provider is filtering our email.  Marking the emails as "Not Spam" or the equivalent for your email provider should allow for further emails the bypass the filter.