Create PDF Form: Labels in check boxes are distorted, missing or overlapped by another text

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    wendyrising
    Asked on June 30, 2017 at 05:17 AM

    I have create a form, but when I put it in pdf form, the boxes are shorter and the text lines are on top of each other making them illegible. How do I fix this?

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    Charlie
    Answered on June 30, 2017 at 07:33 AM

    Hi,

    I presume you are referring converting your online form to a PDF form as stated by this guide: https://www.jotform.com/help/212-How-to-Create-a-PDF-Form?

    May we know which of your forms you are having problems? I see that latest form you have is titled "BLACKS CREEK BAPTIST CHURCH APPLICATION FOR CHILDREN/YOUTH VOLUNTEERS". I cloned that one and tested it on my end. 

    Here's what my converted PDF form is showing:

     

     

     

    In my end, there are text overlapping on the labels of the checkboxes, and then the first option in the check boxes have missing text labels. 

    I'll forward this to our developers to have it checked and fixed. But if you have additional screenshots to show the issues on your end, that would help us a lot. 

    Apologies for the inconvenience. 

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    wendyrising
    Answered on July 10, 2017 at 08:43 PM
    I have only tried to convert this one form. So far, this form still isn't
    fixed. Can you update me on the progress?
    ...
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    Kevin_G
    Answered on July 10, 2017 at 11:32 PM

    Apologies for the inconveniences this may have caused to you. 

    I have tested this on my end and I can see the issue is still there, unfortunately, we have not received any update about this ticket. I will ask to our second level and will let you know as soon as we get any update about it. 

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    wendyrising
    Answered on July 11, 2017 at 01:43 AM
    Do you have any idea how long this will take?
    ...
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    Charlie
    Answered on July 11, 2017 at 03:18 AM

    I'm sorry, unfortunately, I'm unable to provide an estimated time frame on this as this is handled by a different team. I'll send a follow up message to them. 

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    Rose
    Answered on July 18, 2017 at 09:26 AM

    We are sorry for this inconvenience. 

    There might have been so many things which cause this problem. Mainly, if there is any injected CSS or if there is any field shrinked or if the form height does not fit the A4 paper size, the PDF form could have this problem. So, we strongly suggest you to clone your form to make following changes on your form in order to get a PDF without problem. 

    1. Clone your form

    2. Delete your css if you have injected any.

    3. Unshrink field if you have already shrinked.

    4. Add page break to your form to fit it to A4 paper size. If you have already page break, please try to change page break position. 

    Please also note that when you add page break to your form or change position of them, there is still a possibility that the same problem will happen again. So, please try several times to get the best fit. Since, the code to download form as PDF seems have conflict if any of the above thinks exist. 

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    Rose
    Answered on August 15, 2017 at 09:49 AM

    First of all, we are so sorry for this delay and inconvenience caused to you.

    We investigated the issue further and found a solution to fix this problem.  I would like to inform you that you can download your form as PDF without any problem after that. I checked it on our side and there is no overlapping issue now. 

    Thank you in advance for your understanding and please feel free to contact us if you have more questions. We would be pleased to assist you for any issue you may have.