What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my upgrade not shown up on my account?

    Asked by kmcpef on June 30, 2017 at 08:56 AM

    Hi. I upgraded to your bronze Yearly upgrade but it has not yet appeared on my account settings. Can you help?

    The email I received read as below:

    Congratulations! Your JotForm account has been upgraded to JotForm Bronze Yearly:

    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/

    Thank you for choosing JotForm,

    JotForm Team


    Many thanks,


    Keith McCrory

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    JotForm Support

    Answered by BDAVID on June 30, 2017 at 11:23 AM

    We apologize for the inconvenience. It appears like the notification of the recent upgrade did not reach our servers, and that is the reason why the account was not automatically upgraded, but we have pushed the notification again, and the account has now been upgraded.

    Open a new thread if you need anything else, we will be glad to assist you.