Why has my upgrade not shown up on my account?

  • Profile Image
    Asked on June 30, 2017 at 08:56 AM

    Hi. I upgraded to your bronze Yearly upgrade but it has not yet appeared on my account settings. Can you help?

    The email I received read as below:

    Congratulations! Your JotForm account has been upgraded to JotForm Bronze Yearly:

    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/

    Thank you for choosing JotForm,

    JotForm Team


    Many thanks,


    Keith McCrory

  • Profile Image
    Answered on June 30, 2017 at 11:23 AM

    We apologize for the inconvenience. It appears like the notification of the recent upgrade did not reach our servers, and that is the reason why the account was not automatically upgraded, but we have pushed the notification again, and the account has now been upgraded.

    Open a new thread if you need anything else, we will be glad to assist you.