What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Received Submissions but they're in Jibberish

    Asked by cncpropertyservices on June 30, 2017 at 09:34 AM

    Hello I am trying to look at my submissions but theyre all in jibberish...looks like coding language or something. I do I fix this. My page is not encrypted any longer. 

    Page URL:
    https://form.jotform.us/71785993859179

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 30, 2017 at 11:58 AM

    I have checked your form and it is currently encrypted: 

    Do note that the encryption key must be provided in order to access the submissions data, it usually can be found under the downloads folder, that's the default directory. You should get the encryption wizard once you go to the submissions page, if you don't, I would suggest you to log-in using incognito mode, this way the cached version of the website is ignored and you are asked for the key.