Received Submissions but they're in Jibberish

  • cncpropertyservices
    Asked on June 30, 2017 at 9:34 AM

    Hello I am trying to look at my submissions but theyre all in jibberish...looks like coding language or something. I do I fix this. My page is not encrypted any longer. 

  • Kevin Support Team Lead
    Replied on June 30, 2017 at 11:58 AM

    I have checked your form and it is currently encrypted: 

    Received Submissions but theyre in Jibberish Image 1 Screenshot 20

    Do note that the encryption key must be provided in order to access the submissions data, it usually can be found under the downloads folder, that's the default directory. You should get the encryption wizard once you go to the submissions page, if you don't, I would suggest you to log-in using incognito mode, this way the cached version of the website is ignored and you are asked for the key.