What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid the $5.00 but didn't receive my new 100 submission

    Asked by miamiautoparts on June 30, 2017 at 09:51 AM



    I'm waiting for a reply to my e-mail. I paid another $5.00 and I do not see the additional 100 submissions being available. 


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    JotForm Support

    Answered by BDAVID on June 30, 2017 at 12:27 PM

    The $5.00 Storage plan does not provide more monthly submissions, it only provides unlimited submissions storage.

    The monthly submissions limit is 100 for Starter and Storage accounts. Let's say you receive 100 submission each month:

    Month 1 => 100

    Month 2 => 100

    Month 3 => 100

    Month 4 => 100

    Month 5 => 100


    In fifth  months you have a total of 500 submissions stored in your account, if you had a Starter account, any new submission that arrives will make the oldest one to get deleted, because only 500 submissions can be stored, however, on a Storage plan that limit is lifted.

    That is the only difference between a Starter(free) and  Storage plan. 

    Let us know if you have more questions.