Blocked from my account for phishing

  • PriceFirstTaxis
    Asked on June 30, 2017 at 12:22 PM

    Hello, 

    i recieve an email submission as i usually do and when i click the pdf attachment to view it, it opens a form that says "access denied Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form below."

    i dont want to fill the form out if its someone trying to phish me haha

  • David JotForm Support
    Replied on June 30, 2017 at 1:26 PM

    I checked your account and it looks to be in good standing.  I did not see any other accounts associated with your IP address so I am not sure what caused it to be banned if it was.  I whitelisted your IP and the error message should no longer be present.  If it is, let us know your current IP and we can whitelist that as well:

    http://whatismyipaddress.com/