What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't login anymore. I get the message "login failed SUSPENDED"

    Asked by BESSENAY  on June 30, 2017 at 04:34 PM
    Page URL:
    https://www.finacto.fr/votre-financement/

  • Profile Image

    Answered by Sven on June 30, 2017 at 05:09 PM

    Your account has been suspended due to suspected phishing activity in your loan application form "63440463342349". Can you please explain the nature of your form and give us more information so we can see if your account can be re-instated?

  • Profile Image

    Answered by hbessenay on July 02, 2017 at 02:43 AM
    My form is used in my website : https://www.finacto.fr/votre-financement/
    It's used by my clients who want to make on line demands.
    It gets somme informations about their project and then a email is sent to
    my mailbox, so I can proceed the demand.
    I hope this will help to resolve the problem.
    PS : sorry for my english (I'am french :-)
    A new response has been received:
    Answered by *Sven*
    Your account has been suspended due to suspected phishing activity in your
    loan application form "*63440463342349*". Can you please explain the nature
    of your form and give us more information so we can see if your account can
    be re-instated?
    View this thread on browser »

    Unsubscribe Thread

    1498856950
    *Hervé BESSENAY*
    Conseiller en financements
    *NEAXIA - FINACTO*
    1, allée de la Lyre - 64600 ANGLET
    herve.bessenay@finacto.com
    06 68 07 71 71
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on July 02, 2017 at 11:45 AM

    Please note that JotForm implements systems that allow us to detect real scammers, and our terms of use are clear regarding those types of forms. Please read the following excerpts from our terms of use regarding   Termination of the service and Scams:

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms.

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.

    We understand this might not be the case with your form, yet we had to act according to the general rule for the purpose of being in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, we will have to delete this form.

    Also, you must provide us the following information:

    1. Your website.

    2. Your corporate address.

    Please send an email to support@jotform.com using your corporate address, and include in the subject ATT: (Aidan) and this support forum thread (1188779) briefly explaining the purpose of the form.

    You can continue building similar forms in the future, but my recommendation is that you update the email address in your JotForm account profile with the corporate one.

     

    I hope this helps. If you need further assistance please let us know. Thank you.