What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Turn off autoresponder for ONE client?

    Asked by jimedington on June 30, 2017 at 04:44 PM

    Is it possible to turn off an autoresponder for ONE person? Meaning, if I have a form I'm using for all of my prospects, but one of them converts into a client and should no longer receive autoresponder emails - can I remove them and them only from getting this communication?

    My thought is to remove their email address (edit their submission). Is this the way you recommend, or is there a "smart" more automated way to remove them?

  • Profile Image
    JotForm Support

    Answered by jonathan on June 30, 2017 at 05:46 PM

    You can also use conditional email on your form. Check the user guide : 

    How-to-Send-Email-Based-on-User-s-Answer

    What you can do is assign the email address of the person you do not want to receive the auto email in the Conditions.

    Ex: 

    IF E-mail field is NOT EQUAL to johndoe@testmail.com SEND Autoresponder to {E-mail}

    I hope this help. Let us know if you need further assistance.