What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with Notification email being sent

    Asked by CAWEE on August 07, 2012 at 12:29 AM

    On our Membership application form, I wanted a Notification email sent to me upon completion of the form and payment is made. We had two people complete a form and pay by Paypal but never got a Notification email that contains the contents of the membership application form.

    I must have set it up wrong. Can you advise?

    Also, one more issue.

    Using credit card payments via Paypal, some of our registrants have a secretary make the payment for them using a school district credit card. Instead of giving us the name of the person the payment is made on behalf of, we get the email address and name of the secretary making the payment. No where in the Paypal receipt, nor inthe Paypal system, do we get the name of the person for whom the payment was made. This is a problem because we can't match up the payment made with the application or reservation form that was completed.

    Can you advise how to fix this problem?

    The membership form is at: http://form.jotform.us/form/20955789322160

    The registration form is at:

    http://form.jotform.us/form/22094842884159

     

    Thank you,

    Bonnie Barber

    Page URL:
    http://www.http://form.jotform.us/form/20955789322160

  • Profile Image
    JotForm Support

    Answered by jonathan on August 07, 2012 at 01:48 AM

    Hi Bonnie,

    The payment form (like your membership form), will only be able to recieve the Notification message once the Payment was successfully completed. You will NOT be able to receive via email alert the notification messages if Payments are not completed. 

    You can check all of the non-completed payments via going to My Forms / Submissions / Incomplete Payments.

    Please check, if perhaps the missing notifications of your membership form was on this incomplete payment lists.

     

    Using credit card payments via Paypal, some of our registrants have a secretary make the payment for them using a school district credit card. Instead of giving us the name of the person the payment is made on behalf of, we get the email address and name of the secretary making the payment. No where in the Paypal receipt, nor inthe Paypal system, do we get the name of the person for whom the payment was made. This is a problem because we can't match up the payment made with the application or reservation form that was completed.

     

    Can you advise how to fix this problem?

    To my understanding, you can check the details of actual correct payee account details within the Paypal information after the payment was completed.

    I think this is the only means to check this as you cannot prevent the 'secretaries' doing the transactions on-behalf of the actual registrant.

    Please inform us if you have further inquiry.

    Thanks.

  • Profile Image

    Answered by CAWEE on August 07, 2012 at 02:18 AM

    I appreciate your fast response, Jonathan! On the Notification issue, both Paypal payments were completed, so it's odd and hard to understand why I didn't get the Notification (Credit) email on each of those payment. On of the people paying was me, so I could test the system, and the other was my friend. We did receive notice of payment from Paypal, but we really wanted to get the Notification (Credit) email to complete our 'electronic/paper trail' on each submission.

    On the 'secretary' issue, if there is nothing to be done from within Jotform, then maybe I can alter the Paypal side to force the secretary to list the name of the person they are making payment for.

    Thanks,

    Bonnie

  • Profile Image
    JotForm Support

    Answered by liyam on August 07, 2012 at 02:55 AM

    Hello Bonnie,

    Have you tried adding JotForm's IPN on your Paypal account?  If not yet, you can try doing this:

    1. Log-in to your merchant account
    2. Click Profile
    3. On the right side, click "Instant Payment Notification Preferences"
    4. You'll see a page explaining IPN features, click "Choose IPN Settings" button at the bottom.
    5. Put following URL in the "Notification URL" box: http://www.jotform.com/ipns/paypal.php
    6. Select "Receive IPN messages (Enabled)"
    7. Click Save.

    If after setting your IPN in your Paypal account and the problem still persists, please let us know.

    On your 'secretary' concern, perhaps you can try adding some fields on your form that will ask the matching names that will be used on Paypal so that you can have a comparision for matching the payment with the Form submission.