Cannot login due to autosuspended account

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    Alex Cohen 
    Asked on June 30, 2017 at 08:41 PM

    Hello JotForm Team,

    I'm not able to login. I'm receiving an error that reads "Login failed - AUTOSUSPENDED". Any ideas for a fix?



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    Answered on June 30, 2017 at 10:42 PM

    Your account and forms were autosuspended by the Phishing detector due to your form that capture password of Email accounts.

    We do not allow login like forms that collect account login data. This form violates our Terms of Use.


    For this time only, we are giving you consideration to correct the mistake. I have fixed the issue by removing the password field on your form and reactivated your account.

    You can login to the account again at to view the updated status.

    Let us know if you need further assistance.


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    Alex Cohen 
    Answered on June 30, 2017 at 11:43 PM
    Got it - thanks!