What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot login due to autosuspended account

    Asked by Alex Cohen  on June 30, 2017 at 08:41 PM

    Hello JotForm Team,

    I'm not able to login. I'm receiving an error that reads "Login failed - AUTOSUSPENDED". Any ideas for a fix?



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    JotForm Support

    Answered by jonathan on June 30, 2017 at 10:42 PM

    Your account and forms were autosuspended by the Phishing detector due to your form that capture password of Email accounts.

    We do not allow login like forms that collect account login data. This form violates our Terms of Use.


    For this time only, we are giving you consideration to correct the mistake. I have fixed the issue by removing the password field on your form and reactivated your account.

    You can login to the account again at https://www.jotform.com/login to view the updated status.

    Let us know if you need further assistance.


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    Answered by Alex Cohen  on June 30, 2017 at 11:43 PM
    Got it - thanks!