Why Dropbox integration is not working?

  • Profile Image
    MPartridge1
    Asked on July 01, 2017 at 10:26 AM

    Hi

     

    I havce my forms integrated to dropbox but the integration dosent appear to work.  The intergration says it ok but they never upload.

  • Profile Image
    Nik_C
    Answered on July 01, 2017 at 04:09 PM

    I just tested our DropBox integration but I wasn't able to replicate this issue. 

    Could you please let us know in which form did you experience this issue so we can have a closer look?

    We'll wait for your response.

    Thank you!

  • Profile Image
    MPartridge1
    Answered on July 01, 2017 at 05:43 PM
    Hi
    I had one today trial Visit request form
    But it has happened on others
    Thanks
    Malcolm
    ...
  • Profile Image
    Mike
    Answered on July 01, 2017 at 09:19 PM

    When I integrated a cloned version of your form the integration worked fine on my end.

    Could you please re-integrate your form with the Dropbox and submit a test submission to see if that helps?

  • Profile Image
    MPartridge1
    Answered on July 02, 2017 at 02:43 AM
    How can I choose which Dropbox account it is integrating with as i
    Use various Ines on my pc?
    Also does the folder need to exist within Dropbox or will it create the folder the first time there is an upload?
    Thanks
    Malcolm
    ...
  • Profile Image
    Nik_C
    Answered on July 02, 2017 at 04:15 AM

    When you do the integration with DropBox, the popup will show and you can check which account is integrating, when you do that, on the next page you can choose a folder where your files will show.

    Here is a screencast:

    If you need any further assistance please let us know.

    Thank you!

  • Profile Image
    MPartridge1
    Answered on July 02, 2017 at 04:43 AM
    New response receivedHi
    Just checked it all, it says the integration is fine, but on the trial visit request its not just uploading into drop box, in fact none of forms are. It says the integration is fine on all the forms.
    Many thanks
    Malcolm Partridge
    Watersplash Club
    76 Barton Court Avenue
    New Milton
    Hampshire
    Tel 01425610119
    sales@watersplash.org
    www.watersplash.org
    ...
  • Profile Image
    Mike
    Answered on July 02, 2017 at 10:57 AM

    Could you please confirm if the same thing is happening after the re-integration? We need more information to be able to escalate a bug report to our developers.

  • Profile Image
    MPartridge1
    Answered on July 02, 2017 at 11:43 AM
    Hi
    I removed it all then re inserted the integration on every form, now it seems ok.
    Thanks
    ...