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  • Profile Image

    Form not getting sent to email address

    Asked by gabnicsop on August 07, 2012 at 10:52 AM

    I have an application form for a hotel property that for some reason isn't sending the emails to the email address it is suppose to, or that email address isn't getting them.  I have even switched the email address it is sending to and it still isn't working.  It is the application form I have at www.hiatlantaairport.com.  Do you have anyidea why?  Did I do something wrong.  I have the same form being used for a couple other properties and it's working just fine.  Thanks, Shawn, shawn@goswc.net

    Page URL:
    http://www.hiatlantaairport.com

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    Answered by gori-mathew on August 07, 2012 at 11:09 AM

    Hi;

    I checked your account and can see mails being sent to your email address, see the logs below;

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    Current Server: /var/log/jotform/amazonSES.log:[09/May/2012:13:06:41 -0400] 21285132062948 AmazonSES Sent email to shawn@goswc.net -
    MessageID:0000013732912357-baece520-99ff-4332-8c3d-e25f79e9fc71-000000 - RequestId:5859ec39-99f9-11e1-8ad5-ddb0ea89f74a
    ying: /var/log/jotform/amazonSES.log:[24/Jul/2012:10:13:55 -0400] 21978045773969 AmazonSES Sent email to shawn@goswc.net -
    MessageID:00000138b956441c-734a54c9-09d9-4621-8de2-1a47a48644b9-000000 - RequestId:ccaabe5a-d599-11e1-9b62-d376ffa3db9c
    monk: /var/log/jotform/amazonSES.log:[07/Aug/2012:10:45:42 -0400] AmazonSES Sent email to shawn@goswc.net - MessageID:00000139018c682d-bdbe0b25-1450-4cd6-8096-0aedfb26c20f-000000 - RequestId:901a1acd-e09e-11e1-b571-fda7d91fb327

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    To solve the issue of not getting emails after setting notification email address, please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.