PDF FIllable: Why downloaded form does not keep font style?

  • mpeople
    Asked on July 3, 2017 at 9:21 AM

    I have just tried downloading a form I have built through the website. It has been made for some time and I have downloaded this form to pdf previously and not had this issue.

    Unfortunately when I have tried today, it does not seem to be building correctly - ie the text is in the wrong font and gone to Times New Roman,

    some text has been written twice and the watermarks are not showing fully.



    Jotform Thread 1189957 Screenshot
  • Kevin Support Team Lead
    Replied on July 3, 2017 at 11:54 AM

    Apologies for the inconveniences this may have caused to you. 

    I have checked the issue regarding the font style and I can see it changes when you download the PDF fillable form. 

    In the form builder: 

    PDF FIllable: Why downloaded form does not keep font style?  Image 1 Screenshot 30

    PDF form: 

    PDF FIllable: Why downloaded form does not keep font style?  Image 2 Screenshot 41

    I will forward this to our second level so our developers can further investigate it, we will let you know as soon as we get any update about it. 

    Regarding the issue with the field's labels, it has been moved to a different thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1190049 

     

  • eugene
    Replied on December 26, 2018 at 9:45 AM

    Hello, sorry for our late response about this issue.

    The recently released PDF Editor offers a solution to this problem.

    While it doesn't transfer the font style while converting your online form to a fillable PDF form, you can apply the font style you like by utilizing the fillable PDF Editor.

    In order to do that, you can head to PUBLISH tab of your form builder screen, click PDF on the left, then click DOWNLOAD.

    Fillable PDF editor page will open, on that page click the hammer icon on the right, the layout settings will open. You can choose the font you would like to use from the Font Family dropdown list under the Question Style section. 

    As in the image below:

    PDF FIllable: Why downloaded form does not keep font style?  Image 1 Screenshot 20

    Thank you.