What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing previous leads! Missing leads back from June, 27th [HIGH PRIORITY]

    Asked by targetmais on July 03, 2017 at 10:26 AM

    So i have several customers that depends on the leads obtained through JotForm. Previously they had quite a lot of leads stored. Now there is barely no leads whatsover! We only have the leads obtained since June,27th.
    It's really important to my customer's enterprises that they have those previous leads prior from June, 27th back .

    Recently i upgraded to the "Gold Plan" and i'm having issues ever since.

      I'm having other problems and i think it might be all related to the "Gold Plan"upgrade, i really need to restore those leads to my customers.

    There's any backups, with those missing leads prior to June, 27th, that could be provided to me?

    I can't lose any customers this is REALLY IMPORTANT. 

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    JotForm Support

    Answered by david on July 03, 2017 at 12:30 PM

    I ran our fix and all current submissions associated with your account should be available.  If anything is still missing, let us know which form or forms have data missing and we will take a closer look.