What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Renovação da assinatura.

    Asked by sescsaopaulo on July 03, 2017 at 05:46 PM

    Boa noite,

     

    Hoje ao tentar renovar por mais um ano minha assinatura, o sistema de vocês entendeu que estava migrando de plano e realizou a cobrança de $8,75 USD, peço que estornem este valor que foi cobrado indevidamente.

    Gostaria de saber se no dia 20/07/2017 o sistema irá cobrar automaticamente a anuidade de $990,00 em meu cartão de crédito ou se preciso fazer algo para renovar?

     

    Atenciosamente

    Fernando Neto

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    JotForm Support Manager

    Answered by Jeanette on July 03, 2017 at 07:03 PM

    I have set your account's subscription back to the grandfathered plan you had with us, I made some adjustments to it so you should see two refunds.

    Just so you know, all of our subscriptions are set to renew automatically, unless they ask us to cancel before.

    So for the next renewal, this should occur automatically around this same date without the need for you do it manually.