What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF submissions being downloaded with the "IP address has been banned" layout.

    Asked by tsmackinnon on July 04, 2017 at 01:37 AM
    Hi, I am having a similar issue. I cannot opent the PDF reports that are genereated when a submission is received. My forms are only used interanlly in our company to place orders. Not sure why it would be blocked for phishing.  Please help. Thank you
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 04, 2017 at 02:03 AM

    I checked your account and it is in a good condition. Your account is not suspended for phishing. Could you please give us the IP Address so we can whitelist it? 

    Here's a link to get your IP Address: http://whatismyipaddress.com/ip-lookup

    We'll wait for your response. 

  • Profile Image

    Answered by tsmackinnon on July 04, 2017 at 06:23 PM

    Hi, I am only getting the error message when opening the PDF attachement in the notification email. It is still allowing submissions. I jsut cannot see the PDF attachment.

     

    My IP is 58.87.8.82

     

    Regards

     

     

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 04, 2017 at 07:13 PM
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 05, 2017 at 02:47 AM

    It seems the reply to this thread didn't reach the Support Forum. For us to view the reply, please open this thread: https://www.jotform.com/answers/1190507 on a browser and post the reply again.

    Regards.

  • Profile Image

    Answered by tsmackinnon on July 06, 2017 at 06:54 PM

    Hi,

    I have tried the above steps and I am still having issues with some of the PDFs reports showing the phishing message. 

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 06, 2017 at 07:10 PM

    I have forwarded this to our back-end team. You will be notified via this thread when this gets fixed.

  • Profile Image

    Answered by consumerscoverage on July 07, 2017 at 05:31 PM

    I am also having the same issues with the PDFs

    We are getting the message as a PDF

    "Hold it right there!"

     

    Looks like your IP address has been banned because of a

    possible phishing attempt.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 07, 2017 at 07:17 PM

    @consumerscoverage, 

    I have moved your comment to a different thread, we will help you as soon as possible here: https://www.jotform.com/answers/1194132 

  • Profile Image
    JotForm Developer

    Answered by uygar on July 10, 2017 at 03:28 AM

    Problem solved. Please try again. Sorry for the inconvenience.