PDF submissions being downloaded with the "IP address has been banned" layout.

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    Asked on July 04, 2017 at 01:37 AM
    Hi, I am having a similar issue. I cannot opent the PDF reports that are genereated when a submission is received. My forms are only used interanlly in our company to place orders. Not sure why it would be blocked for phishing.  Please help. Thank you
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    Answered on July 04, 2017 at 02:03 AM

    I checked your account and it is in a good condition. Your account is not suspended for phishing. Could you please give us the IP Address so we can whitelist it? 

    Here's a link to get your IP Address: http://whatismyipaddress.com/ip-lookup

    We'll wait for your response. 

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    Answered on July 04, 2017 at 06:23 PM

    Hi, I am only getting the error message when opening the PDF attachement in the notification email. It is still allowing submissions. I jsut cannot see the PDF attachment.


    My IP is





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    Answered on July 04, 2017 at 07:13 PM
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    Answered on July 05, 2017 at 02:47 AM

    It seems the reply to this thread didn't reach the Support Forum. For us to view the reply, please open this thread: https://www.jotform.com/answers/1190507 on a browser and post the reply again.


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    Answered on July 06, 2017 at 06:54 PM


    I have tried the above steps and I am still having issues with some of the PDFs reports showing the phishing message. 

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    Answered on July 06, 2017 at 07:10 PM

    I have forwarded this to our back-end team. You will be notified via this thread when this gets fixed.

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    Answered on July 07, 2017 at 05:31 PM

    I am also having the same issues with the PDFs

    We are getting the message as a PDF

    "Hold it right there!"


    Looks like your IP address has been banned because of a

    possible phishing attempt.

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    Answered on July 07, 2017 at 07:17 PM


    I have moved your comment to a different thread, we will help you as soon as possible here: https://www.jotform.com/answers/1194132 

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    Answered on July 10, 2017 at 03:28 AM

    Problem solved. Please try again. Sorry for the inconvenience.