What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error message when electing to downgrade

    Asked by bethroberts4 on August 07, 2012 at 02:36 PM

    I've tried downgrading my subscription three times, but the page closes.


  • Profile Image

    Answered by pinoytech on August 07, 2012 at 02:46 PM


    Since you are using Paypal for paying your subscription, kindly follow this simple steps to cancel your subscription.

    1. Login to your Paypal account

    2. Find the lates payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on "Cancel Subscription" button.

    You can also visit this page for more detailed explanation on how to cancel Paypal Subscription.

    Hope you find this helpful.

    Thank you!