What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I activate my suspended account?

    Asked by Kimberlyws1 on July 04, 2017 at 11:09 AM

    How can I be reactivated?

    Page URL:
    https://form.jotform.us/Kimberlyws1/hamilton-all-class-reunion-2018

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    JotForm Support

    Answered by Kiran on July 04, 2017 at 01:02 PM

    Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    I have removed the guilty fields (credit card information fields) on your form and activated your account. Please refrain from adding such fields to the form to avoid any further suspensions on your account.