My account was auto suspended - social security number

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    Asked on July 05, 2017 at 05:27 PM
    my account was auto suspended  help
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    Answered on July 05, 2017 at 05:40 PM

    Most online form builders, including Jotform, are being used for identity theft. We go to great lengths to prevent this. That is why our Terms mention that SSNs are considered a Phishing activity.

    When you do request SSNs,  chances are that our automated phishing detector will flag the form(s)  and suspend the account.  If this happens you must contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).

    We know there are businesses that require a Social Security number for legitimate purposes, here are some:

    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    -Real estate purchases

    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account this could be an issue.

    So, having this in mind, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields):

    You can also add this Terms of use widget (for the agreement)

    In conclusion:  If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then all this will surely make your forms not to be considered as guilty violating our Terms of Use.

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    Answered on July 05, 2017 at 05:46 PM

    Thank you.  Can you please reactivate my account so i can login and fix this.

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    Answered on July 05, 2017 at 06:09 PM

    This is now reactivated, but the guilty fields about debit card, bank account and SSN had to be deleted.

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    Answered on July 05, 2017 at 06:12 PM

    I still cant login.  This is getting very frustrating.  It says i tried to login too many times.. 

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    Answered on July 05, 2017 at 06:13 PM

    Please try again.

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    Answered on July 05, 2017 at 06:15 PM

    got in thank you!!!

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    Answered on September 05, 2017 at 12:06 PM

    Hi there, we just received another issue with our form via email- we have been through this issue before (and meet the terms and have followed rules by jotform), can you please fix this issue to not delay our business and let us know that this is completed and if we have to go back into the system to fix anything. Note: we are PCI certified and meet all NACHA requirements for a WEB ACH authorization.


    you may email or call me at 617-759-9390 to discuss anything.

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    Answered on September 05, 2017 at 01:06 PM

    Apologies for the inconveniences this may have caused to you. 

    I have just checked your account and forms, I can see you're not asking for any data that's not allowed on our terms, your account is currently active and upon quickly reviewing your forms I can see they are working as expected. 

    Is the issue that you cannot login to your account? 

    May you please kindly try to log in again? 

    Let us know how it goes. 

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    Answered on September 05, 2017 at 01:19 PM

    Thank you,


    I can login, however i am trying to run a business and this type of issue costs me and my team valuable time.  Can you please update our account notes to reflect that we are indeed authorized to collect this information so that this doesn't happen down the road.


    Thank you very much


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    Answered on September 05, 2017 at 01:29 PM

    Since your account is currently on a paid plan it's reviewed before to be suspended, I will also ask to add a note for you in order to avoid your account to be suspended again.