What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my account was auto suspended - social security number

    Asked by Bret on July 05, 2017 at 05:27 PM
    my account was auto suspended  help
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    JotForm Support Manager

    Answered by Jeanette on July 05, 2017 at 05:40 PM

    Most online form builders, including JotForm, are being used for identity theft. We go to great lengths to prevent this. That is why our Terms mention that SSNs are considered a Phishing activity.

    When you do request SSNs,  chances are that our automated phishing detector will flag the form(s)  and suspend the account.  If this happens you must contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).

    We know there are businesses that require a Social Security number for legitimate purposes, here are some:

    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    -Real estate purchases

    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account this could be an issue.

    So, having this in mind, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields):

    http://widgets.jotform.com/search/signature

    You can also add this Terms of use widget (for the agreement)

    http://widgets.jotform.com/widget/scrollable_text

    In conclusion:  If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then all this will surely make your forms not to be considered as guilty violating our Terms of Use.

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    Answered by Bret  on July 05, 2017 at 05:46 PM

    Thank you.  Can you please reactivate my account so i can login and fix this.

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    JotForm Support Manager

    Answered by Jeanette on July 05, 2017 at 06:09 PM

    This is now reactivated, but the guilty fields about debit card, bank account and SSN had to be deleted.

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    Answered by bret  on July 05, 2017 at 06:12 PM

    I still cant login.  This is getting very frustrating.  It says i tried to login too many times.. 

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    JotForm Support Manager

    Answered by Jeanette on July 05, 2017 at 06:13 PM

    Please try again.

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    Answered by bwozniak on July 05, 2017 at 06:15 PM

    got in thank you!!!