What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is my jotform plan still active. I am on autorenewal, but I had a credit card hacked and replaced this year.

    Asked by creativecuisine  on July 06, 2017 at 05:16 PM
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    JotForm Support

    Answered by BDAVID on July 06, 2017 at 05:43 PM

    We could not locate any subscription with your email address(creativecuisinemd@ymail.com). It appears like you only have a free account username "creativecuisine". If you are referring to another account, please let us know what the username is, we will be glad to assist you.