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    After hitting submit the page jumps to the top instead of to my thank you message

    Asked by DanniWills on July 06, 2017 at 07:59 PM

    Hi, I've tried adding "?nojump" into the iframe code as suggested on another thread, but to no avail! When I hit submit, the page jumps to the top and I have to scroll back down to see my thank you message. Any ideas on how to fix this?

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    JotForm Support

    Answered by Chriistian on July 06, 2017 at 10:10 PM

    I assume that you are referring to this form(https://www.jotform.com/71791106797264). I cloned it and submitted the form. The Thank you page seems ok on my end.

     

    If your form is embedded on your website, could you please share with us your site's link so that we can further check the issue? Did you experience this problem on mobile view?

    Please provide us more details and do get back to us.
    Regards.

     

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    Answered by DanniWills on July 06, 2017 at 11:29 PM

    Thanks so much for your very quick response!

    Here is the link (I'm using Pagecloud): http://studiofitness.pagecloud.com/franchise?nocache=7127f126-0536-4de6-e19a-fdf4367c8d36 I haven't tried mobile view as I am still in the early stages of building the site. 

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    JotForm Support

    Answered by Chriistian on July 07, 2017 at 01:27 AM

    I checked the site you have provided (http://studiofitness.pagecloud.com/franchise?nocache=7127f126-0536-4de6-e19a-fdf4367c8d36) and submitted the form (please ignore my submission). I was able to replicate the issue, upon submitting the form, it indeed jumps to the top instead to the Thank you message.

    Could you please try removing first the onload="window.parent.scrollTo(0,0)" on the iFrame embed code and see if this help to solve the issue?

    If not, please also try removing the script part of the iFrame code and embed the iFrame part only. 

    For example:

     

    Lastly, if the above suggestions don't work, please try other embed methods to see which is the best to solve the problem.

    If you need further assistance, please let us know.
    Regards.

     

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    Answered by DanniWills on July 07, 2017 at 04:39 PM

    Thank you that worked perfectly! I removed onload="window.parent.scrollTo(0,0)" and that completely solved the problem! :)