What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Login Problems

    Asked by Stephanie Scherr on August 08, 2012 at 02:23 PM


    I've recently received some forms to my through JotForm.  I wanted to edit part of the form, but I can't login.  I'm using the email address I am having the forms sent to, and yet it says my emaill address is invalid, so I can't reset the password.  Can you assist me?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Goldo on August 08, 2012 at 02:31 PM

    That form is under a guest account. Thats why you are unable to login and edit the form.

    You will need to create a Free Account using the same email address. The form will then be transferred over to your newly created Free account automatically and you'll be able to edit the form.

    If ever the form isn't transfered to your Free account, please do let us know.

  • Profile Image

    Answered by Earthdancer on August 08, 2012 at 02:49 PM

    Oooookay, that was WEIRD, but it appears to be working, and I do appreciate your prompt response.  Thank you kindly.

  • Profile Image

    Answered by gori-mathew on August 08, 2012 at 02:58 PM

    Welcome and keep enjoying Jotform!