Login Problems

  • Profile Image
    Stephanie Scherr
    Asked on August 08, 2012 at 02:23 PM

    Hello!

    I've recently received some forms to my through JotForm.  I wanted to edit part of the form, but I can't login.  I'm using the email address I am having the forms sent to, and yet it says my emaill address is invalid, so I can't reset the password.  Can you assist me?

    Thanks!

    Stephanie

  • Profile Image
    Goldo
    Answered on August 08, 2012 at 02:31 PM

    That form is under a guest account. Thats why you are unable to login and edit the form.

    You will need to create a Free Account using the same email address. The form will then be transferred over to your newly created Free account automatically and you'll be able to edit the form.

    If ever the form isn't transfered to your Free account, please do let us know.

  • Profile Image
    Earthdancer
    Answered on August 08, 2012 at 02:49 PM

    Oooookay, that was WEIRD, but it appears to be working, and I do appreciate your prompt response.  Thank you kindly.

  • Profile Image
    gori-mathew
    Answered on August 08, 2012 at 02:58 PM

    Welcome and keep enjoying Jotform!