What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Login Problems - Part II

    Asked by Stephanie Scherr on August 08, 2012 at 02:45 PM


    Okay, sooooo, I go to answer that no, I did create an account and save my forms, but I can't answer my forum question.  Wanna know why???  ("Whhhhy!?!?")

    Because it gave me this box, which is hysterical, because it says it doesn't recognize my email so I can't change my password, but it recognizes me enough not to let me answer the forum without logging, WHICH I CAN'T DO!  ;'p  Good grief!


    We seem to know you!

    Hey! It seems that you already have an account with this email address. Login now and we will move these forms to your account.

    Enter your password to login:

  • Profile Image

    Answered by AtacanC on August 08, 2012 at 03:14 PM

    Stephanie, we apologize for any inconvenience this may have caused you. Yes, that's correct, you do have an account with the username ''Earthdancer'' which is registered to the email address you provided above. I think that you know your account password. If not, we can also send you the password reset instructions. Can you please log out, clear your browser's cache and cookies and log back in to your JotForm account?

    We'll be waiting for your reply.