Login Problems - Part II

  • Profile Image
    Stephanie Scherr
    Asked on August 08, 2012 at 02:45 PM


    Okay, sooooo, I go to answer that no, I did create an account and save my forms, but I can't answer my forum question.  Wanna know why???  ("Whhhhy!?!?")

    Because it gave me this box, which is hysterical, because it says it doesn't recognize my email so I can't change my password, but it recognizes me enough not to let me answer the forum without logging, WHICH I CAN'T DO!  ;'p  Good grief!


    We seem to know you!

    Hey! It seems that you already have an account with this email address. Login now and we will move these forms to your account.

    Enter your password to login:

  • Profile Image
    Answered on August 08, 2012 at 03:14 PM

    Stephanie, we apologize for any inconvenience this may have caused you. Yes, that's correct, you do have an account with the username ''Earthdancer'' which is registered to the email address you provided above. I think that you know your account password. If not, we can also send you the password reset instructions. Can you please log out, clear your browser's cache and cookies and log back in to your JotForm account?

    We'll be waiting for your reply.