What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions: Download all uploads function is not working

    Asked by GlassticBottleCo on July 07, 2017 at 01:33 PM
    I am unable to download uploads as well.  I've tried 3 different browsers and 3 different PCs since yesterday and I never receive the email.  My upload space is under the max.  Please help.
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    JotForm Support

    Answered by Kiran on July 07, 2017 at 01:49 PM

    We are sorry for the inconvenience this may have caused. I am able to replicate the issue at my end. It seems that there is an issue with sending the email. Though we have notified our backend team on this issue, I am forwarding this thread to take a look. As soon as we have any update in this regard, we'll post it here on this thread. 

    Thank you for your patience and understanding. 

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    JotForm Support

    Answered by Kiran on July 07, 2017 at 03:06 PM

    We have received that the issue has been fixed now. As I check on my test form, I am able to receive the email and download the files without any issue. Please try downloading the files again and let us know if you notice any issue. We will be happy to take a look again. 

    Sorry for the inconvenience caused.