- BackdropCityAsked on July 08, 2017 at 07:13 PM
hi, I recently had my computer upgraded and in the process, my version of windows was removed and reinstalled. I recently received a submission on my encrypted form and now I don't have the key. I tried to turn off the encryption but I still see a bunch of jibberish on the form. I tried creating a new key but I still don't see the information. can you please help me?Page URL:
- JotForm SupportBDAVIDAnswered on July 08, 2017 at 09:20 PM
Unfortunately, those submissions could only be decryted with the old key. Since the key is lost, that data is lost forever. The new key you have will only decrypt new submissions.