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    encryption issues

    Asked by BackdropCity on July 08, 2017 at 07:13 PM

    hi, I recently had my computer upgraded and in the process, my version of windows was removed and reinstalled.  I recently received a submission on my encrypted form and now I don't have the key.  I tried to turn off the encryption but I still see a bunch of jibberish on the form.  I tried creating a new key but I still don't see the information.  can you please help me?

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    JotForm Support

    Answered by BDAVID on July 08, 2017 at 09:20 PM

    Unfortunately, those submissions could only be decryted with the old key. Since the key is lost, that data is lost forever. The new key you have will only decrypt new submissions.