Account Suspended (?)

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    Beverly Thomas 
    Asked on July 08, 2017 at 08:16 PM

    At login my account says "account suspended".  Could you tell me why is has been suspended?

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    Answered on July 08, 2017 at 09:51 PM

    Your account/username beverly1204  was suspended and forms were disabled due to violation to our Terms of Use.

    You have form that capture credit card account data.


    Scams. You agree that you will not use Jotform or any form(s) you create using Jotform for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.  

    Phishing. You agree that Company may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the Jotform to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.


    You need to comply to our terms and have to remove all the forms that are in violation. We can only request for reactivation of your account after you have complied.