What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Sheets data inconsistent with Jotform

    Asked by Lalamovemarketing on July 10, 2017 at 04:30 AM

    data is recorded in Jorform but not in Google sheets

    date of issue: 7th July

     

    please advise.

    Page URL:
    https://www.lalamove.com/hongkong/zh/driver

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    JotForm Support

    Answered by John_Benson on July 10, 2017 at 05:25 AM

    We are not having any issue regarding on Google Spreadsheet Integration.

    Please try to re-integrate Google Spreadsheet to your form. Here's a guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    If the issue persists, please contact us again so we can investigate it further.

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    Answered by ProjectcodeX on July 14, 2017 at 09:34 AM

    Hi

    We are having a similar problem - when we compare the excel download of submissions with the Google Spreadsheet integration submissions, there are 2 in the Excel spreadsheet that are missing from the Google Spreadsheet.
    We have received later responses in the Google spreadsheet, so the integration is still working, but something is stopping these from coming in.

    URL: https://www.jotform.com/submissions/70803061127951

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    JotForm Support

    Answered by BDAVID on July 14, 2017 at 11:57 AM

    @ProjectcodeX, your question has been addressed on the following thread: https://www.jotform.com/answers/1199265