Google Sheets data inconsistent with Jotform

  • Lalamovemarketing
    Asked on July 10, 2017 at 4:30 AM

    data is recorded in Jorform but not in Google sheets

    date of issue: 7th July

     

    please advise.

    Page URL: https://www.lalamove.com/hongkong/zh/driver
  • John_Benson
    Replied on July 10, 2017 at 5:25 AM

    We are not having any issue regarding on Google Spreadsheet Integration.

    Please try to re-integrate Google Spreadsheet to your form. Here's a guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    If the issue persists, please contact us again so we can investigate it further.

  • ProjectcodeX
    Replied on July 14, 2017 at 9:34 AM

    Hi

    We are having a similar problem - when we compare the excel download of submissions with the Google Spreadsheet integration submissions, there are 2 in the Excel spreadsheet that are missing from the Google Spreadsheet.
    We have received later responses in the Google spreadsheet, so the integration is still working, but something is stopping these from coming in.

    URL: https://www.jotform.com/submissions/70803061127951

  • David JotForm Support Manager
    Replied on July 14, 2017 at 11:57 AM

    @ProjectcodeX, your question has been addressed on the following thread: https://www.jotform.com/answers/1199265