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  • Profile Image

    Form calculation widget stopped working

    Asked by ysmeninternational on July 10, 2017 at 04:30 AM

    Hello,

    I have a form calculation widget in my form which usually works OK. Late last week it was working.

    https://form.jotformeu.com/71023573410343

    This morning users have reported that it was not working and I was able to reproduce the error.

    I deleted and recreated the widget and now it works again.

    Wanted to report it in case you are aware of any known bugs that could be causing this to happen. It is frustrating to have forms simply stop working from one day to the next.

    Could it be the invisible captcha widget? This has caused other forms to stop working previously.

    Many thanks.

    Page URL:
    http://ysmen.org/donate

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 10, 2017 at 05:22 AM

    Hello ysmeninternational,

    I'm sorry for the trouble caused to you. 

    I did test your form and did not find any issue with that. Form calculation widget seems to work as expected. I am not sure why it was not working earlier.

    Since you have already deleted the old form calculation widget, we are not able to replicate the issue. I would suggest you to please monitor your form and get back to us if the issue reappears, we will report it to our backend team.

    Thank you!