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    Submission Page Preview: Text (HTML) not showing correct format similar to what is in the form

    Asked by Abradyw on July 10, 2017 at 12:35 PM

    My form contains simple formatted text (columns, paragraph spacing and subtitles) however when viewing the submissions, the texted has lost the formatting and is difficult to read.  

    Page URL:

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    JotForm Support

    Answered by Mike_G on July 10, 2017 at 03:29 PM

    We would like to apologize for any inconvenience. I can see on a clone version of your form that the formatting of the Text (HTML field) in the form is lost in the submission page preview, however, when you download the submission's PDF copy it is not the case and the format is being rendered correctly.

    I will be submitting this to our development team so they can have a closer look.

    I understand that you are trying to print the copy of submissions in your form and I can verify that this is not what is happening if you use the Print button on the submission page as well. May I suggest you try to download the submission as a PDF copy first and print it from the PDF reader instead until the issue is resolved?

    Although we cannot provide you any timeframe to when this will be fixed, rest assured that once we have an update from our development team we will surely notify you in this thread right away.

    If you have other concerns, please let us know and we will be glad to help you.

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    JotForm Developer

    Answered by selen on July 18, 2017 at 04:12 AM


    This problem has now been fixed. Please accept our apologies for any inconvenience caused.