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    I am unable to change my password as it's saved on my computer and I don't remember it

    Asked by blacknerdnation on July 10, 2017 at 01:06 PM

    Dear JF,

    The old password is saved on my computer, so I log in easily, but cannot remember the actual password. I need to pass account admin over to another club member, but when I login and try to create/save a new password that doesn't work.

    Please help.



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    JotForm Support

    Answered by AIDAN on July 10, 2017 at 03:32 PM

    Modern browsers offer you the possibility to see your remembered passwords, so I would suggest using that in order to retrieve the password that is saved in your computer.

    Here is how to do so on Google Chrome: https://support.google.com/chrome/answer/95606?co=GENIE.Platform%3DDesktop&hl=en

    And here is how to do that on Mozilla Firefox: https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import

    I hope this helps. If you need further assistance please let us know. Thank you.