What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    White listing Jotform IP addresses

    Asked by stonehillcollege on August 09, 2012 at 02:27 PM

    We have been having issues with emails not coming through from Jotform and discovered this list of IP addresses.

     

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    My question is do these change periodically and if so do you contact your customers to let us know. Also, is this listing accurate?

     

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    JotForm Support

    Answered by Goldo on August 09, 2012 at 02:51 PM

    We don't change periodically. We will for sure let you everyone know when an update is made and article will be updated as well.

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    Answered by stonehillcollege on August 09, 2012 at 03:08 PM

    So is there any reason why we would still not be getting emails from our forms?

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    Answered by stonehillcollege on August 09, 2012 at 03:22 PM

    I see others having the same issue here but there is no resolution. This is happening with all of our forms.

    http://www.jotform.com/answers/96749-Jotforms-Emails-Not-Coming-Through

     

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    Answered by gori-mathew on August 09, 2012 at 03:48 PM

    Hi, I have responded to your other post on this forum;

    http://jotform.com/answers/119564-Emails-are-not-coming-through-from-Jotform#1