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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am getting a You are not authorize error message when trying to download the PDF copy

    Asked by Magesi on July 11, 2017 at 02:07 PM

    ERROR IN DOWNLOAD PDF === {"error":"You're not authorized","success":false,"duration":"0.016"}

     

    Estou tendo problemas ao tentar baixar as respostas como download.... antigamente eu clicava e ela baixava na minha pasta de downloads do computador, agora aparece esse erro na pagina do navegador.

    {"error":"You're not authorized","success":false,"duration":"0.016"}

     

    Grato e Aguardo,

     

    Flavio Magesi

     

    https://submit.jotformeu.com/server.php?action=getSubmissionPDF&sid=366272651555955120&formID=63367100646655

    Page URL:
    https://submit.jotformeu.com/server.php?action=getSubmissionPDF&amp;si<br/>d=366272651555955120&amp;formID=63367100646655

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    JotForm Support

    Answered by Welvin on July 11, 2017 at 03:11 PM

    You have enabled the Privacy of the files in your account settings. This means that the file can only be downloaded in the browser while you are logged in to your Jotform account. 

    https://www.jotform.com/myaccount/settings

     

    I would suggest logging out from your account then clear your cookies for Jotform then log in again before clicking the link to download the PDF file.