- LostDogs10Asked on July 11, 2017 at 03:40 PM
I have been trying to pay our yearly subscription fee and have sent you two emails in the past couple of weeks asking for assistance but I haven't received a reply. I tried again today to upgrade our credit card details but I am unsure if it worked. Please reply or call me. Thank you 281 785 4565 Lost Dogs of Wisconsin firstname.lastname@example.org
- JotForm SupportKiranAnswered on July 11, 2017 at 04:52 PM
Unfortunately, I am not able to find any recent threads/emails on the billing issue. I have checked your account and see that it is scheduled to downgrade to Free due to failed payment. You may update the credit card information for your account subscription by using the link below:
Our payment processor will try to charge your credit card for the subscription again on Jul 13, 2017.
Please get back to us if you need any further assistance. We will be happy to help.