What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to pay my bill

    Asked by LostDogs10 on July 11, 2017 at 03:40 PM

    I have been trying to pay our yearly subscription fee and have sent you two emails in the past couple of weeks asking for assistance but I haven't received a reply.  I tried again today to upgrade our credit card details but I am unsure if it worked.  Please reply or call me. Thank you 281 785 4565   Lost Dogs of Wisconsin lostdogswi@gmail.com

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    JotForm Support

    Answered by Kiran on July 11, 2017 at 04:52 PM

    Unfortunately, I am not able to find any recent threads/emails on the billing issue. I have checked your account and see that it is scheduled to downgrade to Free due to failed payment. You may update the credit card information for your account subscription by using the link below:

    https://sites.fastspring.com/interlogy/order/s/INT150303-6514-39536S

    Our payment processor will try to charge your credit card for the subscription again on Jul 13, 2017.

    Please get back to us if you need any further assistance. We will be happy to help.