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  • Profile Image

    I keep trying to pay, but it won't let me!

    Asked by sjesson on August 09, 2012 at 09:01 PM

    How do I pay???????

     

    Please let me know how.

     

    Steve

  • Profile Image

    Answered by jeanettebmz on August 09, 2012 at 09:10 PM

    Hello Steve

    According to Plimus, here you have the reason why you cannot pay:

    Authorization has failed for this transaction. Please try again or contact your bank for assistance

    They should already have notified you about this issue

    It seems you would need to change your payment method into your Plimus account

    Please kindly follow these instructions in order to change your credit card information :

     1. First of all, you would need to find your Plimus username in the email that was sent to you when you first paid for your subscription (Plimus is our Payment Gateway)


    ==> If you are not able to retrieve your Plimus username from your email inbox, follow these steps , before to continue to step 2

    (otherwise skip them and go to Step 2 directly)

    a. Go to the your account settings,

     

    b. then click the Cancel button

     

     

    c.  Copy your Plimus' username (it's only numbers) and if you have forgotten your password,  click the Forgot Password link

     

    After clicking on that, type  your email address and your Plimus username  , expect a message into your inbox and retrieve your Plimus password.

     

    ==> NOW CONTINUE ON STEP 2


    2 . Login to Plimus via this page: https://secure.plimus.com/jsp/account_login.jsp


    3. Go to My Account then click "Change" on the payment method column (far right side) of your active JotForm subscription



    4. Save the changes you made.


    Feel free to look for more assistance . We are always glad to assist.

     

    Jeanette